When interacting with us, you need to be able to trust us with your personal data. This Privacy Charter is intended to help you understand what data we collect, why we collect that data and what we do with it.
CLAAS Financial Services is aware of the importance of protecting personal data, particularly as we move into a digital economy.
We recognise that you care about how your personal data is collected, used and shared by us. We assure you that we collect, use, disclose and retain your personal data in accordance with the European General Data Protection Regulation.
We are committed to offering the best possible services to our clients, while at the same time providing you with a reliable data security policy. We value our relationship with you and have consequently decided to formalise our commitments in this Data Protection Information Notice.
To exercise your rights, we invite you to use our contact form. If you are based in Ireland your request will also be sent to our data privacy representative in Ireland.
We assume that the personal data of our clients are confidential and should not be disclosed without legitimate cause.
Privacy by design
We are committed to taking appropriate technical and organisational measures to protect your personal data against illicit, accidental or unauthorised access to, disclosure or loss of your personal data.
As a data controller and processor, we know personal data should be managed with special care. We have a duty to protect it and to implement procedures and solutions allowing you to assert your rights.
In the event of any issues relating to your personal data, we are committed to reacting as quickly as possible to prevent and/or reduce any impact on you.
YOUR PERSONAL DATA AND US:
What we collect
- Your personal details when you interact with us or when you sign up to receive any information or service
- The data related to your activity on our website (cookies)
- The data you give to our subsidiaries and partners
How we use it
We may use the personal data we collect for different reasons, including contractual or legal purposes, to deliver better services and new solutions or to send you communications that you have requested or that may be of interest to you in accordance with your activity.
Why we share it
We may share your data:
- For external processing to our affiliates or other trusted businesses
- For legal reasons
How we keep it secure
- We secure your data with technical and organisational measures
- We will inform you in the event of any incident related to your personal data
- We limit access to your personal data to our personnel, subsidiaries or commercial partners who reasonably need access to it.
How long we keep it
We will keep your personal data for the length of the period required in order to comply with applicable laws and regulations or another period with regard to our operational requirements.
Right to be forgotten / erasure
You can ask us to erase any personal data we may hold about you where such data is unnecessary, where the processing is unlawful or where you have withdrawn your consent to the processing (where applicable).
Right to access
You can ask us for a copy of the personal data held by CLAAS Financial Services about you.
Right to restrict processing / Right to object
You can ask us to restrict the processing of any of your personal data if you think the data is inaccurate, the processing is unlawful or you think we no longer need the data. You can object to the processing of your personal data on grounds relating to your particular situation. You have the absolute right to object to the processing of your personal data for direct marketing purposes.
Right to rectification
You can ask us to correct any incorrect personal data we may hold about you.
Right not to be submitted to automated decision
If a decision is made through a solely automated process, and that decision affects you significantly, you have the right to object to such a decision. You also have the right to access the criteria of such a decision.
Please be aware that we use credit scoring to help us assess credit risk and that we also use a DMM (Decision-Making Matrix) as a deal acceptance tool. This processing is legitimate to enable us to provide finance. It is not an entirely automated decision-making process as any negative answer from us will be manually confirmed by a member of our team.
EXERCISE YOUR RIGHTS
Access our contact form for any request related to your personal data. If you are based in Ireland your request will also be sent to our data privacy representative in Ireland.